PRIVACY POLICY
IONIC Rentals LLC
Effective Date: March 19, 2026
Last Updated: March 19, 2026
1. Introduction
IONIC Rentals LLC (“we,” “us,” or “our”) provides video surveillance systems, security camera equipment, IoT devices, AI-powered video analytics, and related software services (collectively, the “Services”). This Privacy Policy explains how we collect, use, share, and protect personal information when you use our websites, mobile applications, and Services.
This Policy applies to all users, including account administrators acting on behalf of an organization, and individuals whose images may be incidentally captured by our surveillance equipment in public or semi-public areas. By using our Services, you agree to this Privacy Policy. If you do not agree, do not use the Services. Our Services are hosted in the United States and intended for U.S. customers.
This Policy is designed to comply with applicable privacy laws across all fifty (50) U.S. states, including the CCPA/CPRA, Texas DPSA, Texas RAIGA, Colorado Privacy Act, Virginia CDPA, Connecticut DPA, and all other applicable state comprehensive privacy and data protection laws.
2. Information We Collect
A. Information You Provide
Account Registration. Name, company name, email, address, phone number, and login credentials.
Communications. Name, contact information, company, title, and the content of messages and attachments you send us.
Site Information. Site name, address, and camera/device labels and descriptions you provide when deploying equipment.
Job Applications. Resume, contact details, and employment/education history.
B. Information We Collect Automatically
Device & Technical Data. Device type, OS, browser, device identifiers, ISP, time zone, and IP address.
Usage & Log Data. Login/logout times, features used, pages viewed, clicks, search queries, and event logs (motion alerts, sensor triggers).
Location Data. General location inferred from IP address. GPS location from mobile surveillance units where enabled by the client. We do not track your precise mobile GPS location unless you enable a feature requiring it.
Video and Audio. Our cameras capture video footage and, where audio is enabled by the client, audio recordings of the surveillance area. This footage may incidentally include individuals in or near the monitored area, including public streets and sidewalks. Video data includes snapshots, thumbnails, and timelapse content.
Device Telemetry. Environmental readings, device status (online/offline, battery, solar charge), and event logs from IoT sensors and alarm systems.
Cookies & Tracking. We use cookies, pixels, and similar technologies for authentication, analytics, and functionality. We honor Global Privacy Control (GPC) signals as valid opt-out requests under applicable state law.
Audio Recording Notice: Audio recording is configured and enabled solely by the client organization. Clients enabling audio are responsible for compliance with all federal and state wiretapping and eavesdropping laws, including all-party consent requirements in California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington. We recommend posting conspicuous signage and obtaining all required consents.
C. Information from Third Parties
Administrator-Provided Data. If your account was created by your employer or an authorized dealer, they may have provided us your information.
Service Providers. Third-party services (e.g., payment processors) may share limited transaction data with us.
3. What We Do Not Collect: Biometric Identifiers
IONIC Rentals does not perform facial recognition and does not collect “biometric identifiers” or “biometric information” as defined under the Illinois Biometric Information Privacy Act (740 ILCS 14/1), the Texas Capture or Use of Biometric Identifier Act (Tex. Bus. & Com. Code § 503.001), or similar state laws. Specifically, our Services do not:
Create, store, or process unique mathematical representations (faceprints, templates) of any individual’s facial geometry, iris, fingerprint, voiceprint, or hand geometry;
Match or compare any individual’s physical characteristics against a database for identification; or
Use any process that uniquely identifies a specific individual based on biological characteristics.
Our AI features detect the general presence of persons, vehicles, and objects within the camera’s field of view (see Section 5). This general classification does not constitute biometric data collection under applicable law.
If we ever introduce features involving biometric identifiers (such as facial recognition), we will update this Policy and obtain all required consents before deploying any such features.
We do not otherwise intentionally collect sensitive personal data (SSN, financial account numbers, health data, sexual orientation, religious beliefs, immigration status) unless you voluntarily provide it.
4. How We Use Your Information
Service Delivery: Account setup, authentication, video monitoring, storage, playback, timelapse generation, alerts, and feature development.
Communications: Account confirmations, service alerts, notifications, and customer support.
Support & Troubleshooting: Diagnosing issues via error reports and device logs.
Security & Fraud Prevention: Detecting unauthorized access, fraud, and misuse.
Analytics: Aggregated and anonymized data for usage statistics and platform improvement.
AI/ML Model Development: Training and improving human/object detection, motion analysis, anomaly detection, and scene understanding models (see Section 5). These do not identify specific individuals.
Marketing: Product updates and feature announcements to opt-in subscribers. We do not use surveillance footage for marketing.
Payments: Processing billing through our payment processor.
Legal Compliance: Complying with laws, enforcing our Terms of Use, and defending legal claims.
We do not sell your personal data, share it for targeted or cross-context behavioral advertising, or engage in automated decision-making that produces legal effects without appropriate safeguards.
5. AI, Machine Learning, and Video Analytics
5.1 What Our AI Does
Human Presence Detection: Detects whether a person is present in frame. Classifies objects by general category (person, vehicle, animal). Does not identify who any individual is.
Object & Vehicle Detection: Detects vehicles, equipment, and objects for construction site security and theft prevention.
Motion & Anomaly Detection: Analyzes motion patterns and triggers security alerts for unusual activity.
Scene Classification: Classifies environmental conditions (day/night, weather) and general activity patterns.
Operational Automation: Video compression, bandwidth optimization, storage management, and device diagnostics.
Timelapse Generation: Automated timelapse videos and image summaries.
5.2 Training Data
We may use video footage and images from deployed camera systems (including footage of public areas), associated metadata, device telemetry, and de-identified platform usage data to train and improve our AI/ML models. Training data teaches models to detect general categories of objects—not to identify, profile, or track specific individuals. Where feasible, we apply de-identification techniques (resolution reduction, face blurring, metadata stripping) before use in training.
5.3 Safeguards
No facial recognition. No biometric templates. No individual identification.
De-identification and anonymization applied where technically feasible.
We do not sell or license models trained on client footage to third parties.
Third-party service providers are contractually prohibited from using client video data for their own AI/ML training.
Data protection impact assessments conducted for AI/ML processing activities as required by law.
Compliance with the Texas Responsible AI Governance Act and applicable state AI laws.
5.4 Opt-Out Rights
You may opt out of having your data used for AI/ML training, request information about our AI processing, or request deletion of training data by emailing privacy@ionicrentals.com. Clients may opt out of footage-based training by contacting their account representative. We honor such requests prospectively.
6. How We Share Your Information
We do not sell personal information.
Service Providers: Cloud hosting (AWS, DigitalOcean, Wasabi), video management, email/SMS, payment processing, and support tools. Contractually prohibited from using your data for their own purposes, including AI training.
Analytics Partners: Google Analytics and similar services for aggregate traffic analysis. You can opt out via the Google Analytics Opt-out Add-on.
Legal & Safety: To comply with law, regulation, subpoena, or court order; to protect rights, property, or safety; or to respond to lawful law enforcement requests for video/audio footage.
Business Transfers: In connection with a merger, acquisition, or sale of assets. Your data remains subject to this Policy unless you are notified otherwise.
With Your Consent: If you request or authorize sharing with a third party.
We reserve the right to provide video or audio footage to law enforcement in response to a lawful request without further client consent, as permitted by law. We do not use video footage for targeted advertising.
7. Data Retention
Account Data: Retained while active. Deleted or anonymized within 30 days of account closure.
Communications: Up to 24 months after issue resolution.
Usage Logs: Up to 90 days unless needed for security or legal purposes.
Video/Audio: Controlled by your plan settings (7, 30, or up to maximum plan days), then erased or recycled.
IoT Sensor Data: Rolling period (up to 24 months or last 500 events).
AI Training Data: Retained only as long as needed. De-identified/anonymized data may be retained indefinitely.
Legal Holds: Retained as required by law or legal process.
8. Your Rights and Choices
Depending on your state of residence, you may have the following rights under applicable law:
Access / Know: Request disclosure of what personal data we’ve collected, its sources, purposes, and third-party recipients.
Delete: Request deletion of your personal data, subject to legal exceptions.
Correct: Request correction of inaccuracies.
Portability: Obtain a copy in a portable format.
Opt-Out of Sale/Sharing: We don’t sell data or share for behavioral ads, but you may exercise this right at any time.
Opt-Out of Profiling: Opt out of profiling producing legal or significant effects.
Opt-Out of AI/ML Processing: Opt out of AI model training use (see Section 5.4).
Non-Discrimination: We won’t penalize you for exercising your rights.
Appeal: If we deny a request, you may appeal by emailing privacy@ionicrentals.com with subject line “Privacy Appeal.” If unsatisfied, you may contact your state Attorney General.
These rights apply to residents of all states with comprehensive privacy laws (CA, CO, CT, DE, FL, IN, IA, KY, MD, MN, MT, NE, NH, NJ, OR, RI, TN, TX, UT, VA, and any state that enacts a comprehensive privacy law during this Policy’s effective period)
How to Submit a Request
Email privacy@ionicrentals.com or info@ionicrentals.com with subject line “Privacy Request.” Provide sufficient information to verify your identity and describe your request. We respond within the timeframe required by your state’s law (typically 45 days for CA; varies by state). You may designate an authorized agent with signed written authorization.
Opt-Out Choices
Marketing: Unsubscribe via email link or contact us.
Push Notifications: Disable in device settings.
Location: Deny or revoke GPS permission in device settings.
Cookies / GPC: We honor GPC signals as opt-out requests under CCPA/CPRA, CPA, CTDPA, TDPSA, MCDPA, OCPA, and DPDPA. Manage cookies via browser settings.
Do Not Track: We do not respond to DNT signals (no universal standard), but we do honor GPC.
9. Data Security
We implement administrative, technical, and physical safeguards including: encryption in transit (HTTPS/TLS) and at rest; access controls and multi-factor authentication; firewalls, intrusion detection, and vulnerability monitoring; and secure cloud storage with access logging. No system is 100% secure. In the event of a breach, we will notify you and authorities as required by applicable state breach notification laws.
Your responsibility: Keep credentials confidential, use strong passwords, and report suspected unauthorized access immediately.
10. Video Surveillance and Public Areas
Cameras may incidentally capture individuals (employees, visitors, pedestrians, bystanders). The client organization determines camera placement and is responsible for lawful deployment, signage, and consent where required.
IONIC Rentals acts as a service provider/processor. The client controls the footage and determines collection purposes.
We access footage only for client support, troubleshooting, or legal compliance.
Our AI detects general human/vehicle/object presence. It does not identify individuals, perform facial recognition, or create biometric profiles.
Clients should post conspicuous surveillance signage where cameras capture public areas.
Individuals captured on video who wish to exercise privacy rights should understand we may not be able to identify you without additional information, and the footage may be controlled by our client. We will refer requests to the relevant client and cooperate to the extent technically feasible.
11. Children’s Privacy
Our Services are not directed to persons under 18. We do not knowingly collect personal information from anyone under 16. If we learn we have received data from a child under 16 without parental consent, we will delete it promptly. Contact us immediately if you believe we hold data from a minor.
12. International Users
Our Services are hosted and intended for use in the United States. If you access from outside the U.S., your data will be transferred to and processed in the U.S. We adhere to U.S. federal and state privacy laws and do not represent compliance with GDPR or other non-U.S. laws.
13. Data Protection Assessments
We conduct data protection impact assessments for processing activities presenting heightened consumer risk (targeted advertising, selling data, processing sensitive data, AI/ML training) as required by applicable state law. Assessments are maintained and available to state attorneys general upon request.
14. Changes to This Privacy Policy
We may update this Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via our website, app, or email, and the “Last Updated” date will be revised. Continued use after updates constitutes acceptance.
